Frequently Asked Questions

❄️ How does the cooling mat work?

Patika Pets™ special fabric helps dissipate your pet's body heat and provides a pleasant cooling sensation on contact. It does not require water, ice, electricity, or prior refrigeration.

🧊 Do I need to put it in the fridge or freezer?

No. The mat is ready to use at any time. Simply place it on the floor and your pet can instantly enjoy a cool surface.

🌡️ Does it really cool?

Yes. It doesn't work like an air conditioner, but through a cooling fabric that helps reduce the sensation of heat and improves your pet's comfort during hot days.

🐕 Is it suitable for all dogs?

Yes. It is available in various sizes to suit both small and large dogs. It is also suitable for cats.

📏 How do I choose the right size?

We recommend choosing a size where your pet can lie down comfortably with their body fully supported. If between two sizes, it's best to choose the larger one. More details in the size guide.

🧼 Can it be washed?

Yes. The mat is machine washable, making it easy to keep clean and hygienic throughout the summer.

✨ Does it retain hair?

No. Its fabric helps prevent hair from sticking easily, making it very simple to clean with a brush or cloth.

🧪 Is it safe for my pet?

Yes. It is designed for daily use and contains no electrical components, toxic gels, or dangerous parts.

☀️ Can it be used outdoors?

Yes. You can use it at home, on the terrace, in the garden, during trips, or even inside the carrier, always avoiding prolonged exposure to direct sun.

⏱️ How long does the cooling effect last?

The fabric maintains a pleasant cooling sensation while the pet remains on it. It does not require refills or maintenance to continue working.

🐾 Will my dog tear the mat?

The mat is made with resistant materials for daily use. However, it is not intended as a chew toy, so we recommend supervising pets with a tendency to destroy their beds.

🔁 Does it have a warranty?

Yes. You have a 30-day warranty. If the product does not meet your expectations, you can request a return and we will refund the full amount.

📦 How long does shipping take?

Standard delivery time is 5 to 10 business days. Plus, we offer free shipping on orders over €50.